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If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers' comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and ...
The last thing George Kramb expected from years of walking surgeons through actual operations using medical machinery was to step into a role that helped guide patients worldwide through their own medical journeys. Kramb and his partner Patrick Frank are now listed on the "2021 Forbes 30 Under 30" l...
Smart devices, the cornerstone of the home of the future, can't seem to capture the imagination or open the wallets of a large number of Americans. Some 46.7 million broadband households aren't ready to buy a smart home device, according to a survey released this week by Parks Associates, a market r...
Maintaining and increasing research and development spending in the COVID-19 era is critical for high technology vendors to deliver new solutions and services, continue to innovate, and position their businesses to rebound from the negative effects of the global pandemic. Analysts, financial adviso...
This year, due to COVID restrictions, CES is all digital. Let's talk about what you'll see at the show, and what might make an event like CES work better virtually. I used to teach a class on how to put together tech events, and I'm pulling out my old notes for this. We'll close with the product o...
An international group of scientists is demanding scientific journals demand more transparency from researchers in computer-related areas when accepting their reports for publication. They also want computational researchers to include information about their code, models and computational environme...
For the majority of consumers, cutting the cable TV cord is a mixed bag for a variety of reasons. The big misconception is that you will drastically lower your cable bill. That is not the case unless you can also pickup free TV reception from an antenna. Otherwise, you will need to use a video strea...
While the pandemic has been painful, it has caused things to accelerate in several areas impressively rapidly. Two of those areas are robotics and artificial intelligence, which we'll see adapted broadly this decade with a considerable bump in 2021. Let's talk about all of that this week, and we'll ...
Final rules governing unmanned aircraft, commonly known as drones, have been released by the Federal Aviation Administration. The move is expected to open the door for delivery of consumer packages by air. The rules establish minimum standards for safety so drones can fly over populated areas and at...
The U.S. Federal Trade Commission is making good on a resolution to strengthen its enforcement of security deficiencies occurring in e-commerce transactions. The agency's recent action involving allegations of improper activities by teleconferencing provider Zoom Video Communications is a notable ex...
Since 2014, when Apple first set out to design its own vehicle, the company has engaged in automotive research and development collectively under the name "Project Titan." A report that Apple now is readying its own self-driving car for release in 2024 is being met with a healthy dose of skepticism ...
TechNewsWorld columnist Rob Enderle looks back at all of the Products of the Week he selected during the year and picks the one that made the most significant impression to crown the Product of the Year. Let's look at the contenders that made the initial cut, and then he'll rank the top four product...
An Illinois consumer says that on September 26 he received a number of text messages on his cellphone from a company named DoNotPay, Inc., attempting to solicit his business. The messages allegedly urged him to sign up for the DoNotPay app, a service chatbot that its maker bills as "The World's Firs...
This piece is a demonstration of one means of setting up file-level encryption which is widely available for Linux desktop users. To offer a similar encryption scheme to as many users as possible, we'll walk through how to use fscrypt to create an encrypted filesystem. While simple, fscrypt offers m...
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