Artificial Intelligence

OPINION

A Momentous Week for 4 Tech Vendors

Powerful events and product launches by Cisco, Lenovo, Microsoft, and Qualcomm promise to make our future brighter. From more effective courts and legislators, to flexible and intelligent robots, to tools we can use to improve remote productivity, to validation that our justice system works -- last ...

Artificial intelligence has made noticeable changes to technologies around the world. Perhaps AI's most notable potential, however, is its role in the supply chain industry. The value of shrinking and localizing the supply chain process through the use of AI is more apparent than ever, and positions...

OPINION

A Vision of the Future From Dell World

One of the most interesting parts of Dell World is the session on the future. This year, they spoke on a new branch of engineering that is solely AI-focused, the blended technology revolution surrounding food production, how AIs were intentionally corrupted, and how music, math, and the Internet cr...

We're moving at an impressive rate to create virtual worlds, but we have missed several critical elements. Now HP has taken a considerable step to usher us to a future where we really can mostly exist in a virtual, rather than real, office environment; and not only get more done, but be safer as wel...

At Microsoft Ignite last week, the breadth and focus that Microsoft demonstrated were arguably well beyond what any other company is capable of doing. This lesson is worth remembering because Microsoft, unlike its peers facing antitrust action, is showing how to become powerful without becoming a th...

While many people have been stuck at home during the pandemic, virtual travel marketing has emerged to help fill the void felt by those who yearn for faraway places. The E-Commerce Times caught up with some virtual travel experts to discover how they're using various technologies to give folks the o...

Nvidia last week announced they are buying Arm, which will result in some exciting changes. This merger will open up opportunities for the company to create new, innovative, and compelling products across the technology ecosystem. Let's talk about that this week, and we'll close with my product of t...

Computer systems design and related services added 13,000 jobs, according to the U.S. Department of Labor's August jobs report. IT employment in July was up by more than 203,000 positions since the COVID-19 outbreak; and there were more than 235,000 job postings by U.S. employers, according to the C...

EXCLUSIVE INTERVIEW

SugarCRM Adds AI to Sweeten the Customer Experience Pot

SugarCRM last month announced its acquisition of AI-as-a-Service provider Node. This marks the fourth acquisition by SugarCRM since the company's investment by Accel-KKR in August 2018. CRM Buyer discussed the current state of CRM platforms with SugarCRM CEO Craig Charlton, and how artificial intell...

The fact is that people tend to judge us by our appearance. For a lot of folks on video calls, that appearance has degraded sharply this year. Wrinkled clothing, no makeup, partial beards, hair on men down to their shoulders, and work locations that are sloppy, dingy and dark. These all have become...

EXCLUSIVE INTERVIEW

CRM is Failing: It’s Time to Transition to CXM

Centralizing all tools and customer-effecting services into one system delivers great efficiencies for businesses. However, enabling customers to have the same experience in real time is the difference between a CRM and CXM. CRM Buyer pursued the potential transition process -- and the impact of bo...

Coronavirus has ushered upon us an era of isolation and curtailed face-to-face operations in favor of virtual interactions. The service of demand and delivery has shifted mainly to digital channels. While this trend was visible in the pre-COVID world, the pandemic has accelerated digital-first engag...

Users of video conference tools should be aware of the growing risk of impersonation attacks. Cybercriminals are capitalizing on the exponential increase of users turning to Zoom and other platforms to collaborate across work and friend networks. Researchers have identified attacks stemming from Au...

In-person workout sessions these days might seem like a thing of the past, while solitary workouts at home replace gym visits as an ongoing result of the pandemic. The use of artificial intelligence is not yet a common feature in fitness apps, but it is a main component in a popular India-based app ...

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