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With resale appealing to a growing share of consumers, chief among them Gen Z, more brands are jumping on the bandwagon. Levi's, Lululemon, and Nike all launched in-house resale programs over the last year. However, the rise of resale comes with many challenges for e-commerce brands and marketplaces...
The U.S. technology industry is guardedly supporting a massive legislative package designed to address a range of issues affecting the sector, including a federal commitment to add billions of dollars to government technology research and development programs. Sen. Todd Young, R-Ind., characterized...
Organizations are beginning to develop, design, and manage their own voice assistant systems that are independent of today's general-purpose voice platforms. The desire to manage the entirety of the user experience is driving this transition. The Open Voice Network is dedicated to supporting this tr...
The list is almost endless for the use of AI in retail. It can be anywhere, from classification issues like recommendations to search and merchandising personalization.
Apple on Monday revealed dozens of new features in the latest versions of its mobile and desktop operating systems at the kickoff of its annual Worldwide Developers Conference. "The emphasis of the whole presentation seemed to be making Apple products more useful for consumers," observed Gartner S...
Customer churn is costing mid-market companies an average of $5.5 million per year. Retailers need to avoid the expensive mistakes that result in such disastrous churn. This presents a clamorous alarm to marketers. One solution to this costly predicament is to get sales teams to work effectively, an...
GTC21, this year's Nvidia GPU Technology Conference, was terrific as always. The alleged focus was on AI and autonomous cars. But, as I watched presentation after presentation from folks out of the entertainment industry, I realized that if you started putting some of these various elements together...
Even the most customer-centric businesses can overestimate their performance or miss the broad trends in customer behavior. That is why NICE inContact conducts annual surveys that track the customer experience from the perspective of businesses and consumers. CRM Buyer discussed the recent findings...
With most workers continuing to work remotely, CRM has become an important tool for managing relationship risk. Financial firms have to deal with market and operational risk, consumer retailers have to focus on supply chain risk, and all companies have to keep an eye on economic risk. Relationship r...
A report from the Information Technology & Innovation Foundation called on the U.S. government to take an active role in promoting industrial competitiveness, and to formulate an advanced industry and technology strategy, which should include a set of policies and programs explicitly designed to sup...
The United States government is trying to get smarter about getting smart. Throughout the federal government, and especially in defense and national security, artificial intelligence is getting an increased amount of attention, including the adoption of hefty AI budgets. That should lead to increasi...
Skeptics of giving computers control over high-risk activities like driving cars were given some ammunition last week when researchers at OpenAI discovered their two-month-old machine vision system could be tricked with a pen and paper into misidentifying objects. For example, their new system coul...
A road map for continued U.S. leadership in artificial intelligence has been revealed in a 756-page report released by the National Security Commission on Artificial Intelligence. Two years in the making, the report made a number of recommendations to make the United States a leader in the AI age, ...
Nostalgia website MyHeritage has launched a new service that allows you to create lifelike animations of faces in still photos. The AI-powered service called Deep Nostalgia, launched last week, is free to try and is remarkably accurate in depicting how a person would look if captured on video. Their...
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