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A123 Lawsuit Asserts Apple in Cahoots With Its Ex-Engineer

Electric-car battery maker A123 Systems earlier this week filed a lawsuit against Apple in a Massachusetts Superior Court in Middlesex County. A123 also sought a temporary restraining order and preliminary injunction to stop its former employee, Mujeeb Ijaz, from violating his non-disclosure and non-compete agreement ...

Retail Shoppers Get More Satisfaction Online

Customer satisfaction with retail has dropped for the first time in four years, according to the American Customer Satisfaction Index -- except in the subcategory of e-commerce. ...

Are Call Centers Ready for the Internet of Things?

For companies such as Cisco, the Internet of Things represents a wealth of untapped riches. The company, which recently reported a 7 percent year-over-year jump in revenue for the quarter ending in January, attributed some of its growth to the Internet of Things -- or as the CEO John Chambers referred to it, the Internet of Everything. He recently said that the Internet of Everything will propel Cisco into becoming a leading IT solutions provider...

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Parature from Microsoft Caters to Customer Service Pros

A year or so after it acquired Parature, Microsoft last month unveiled the Spring '15 release of Parature from Microsoft. The new application, the first major release since the acquisition, adds to Parature's self-service and knowledge management functionality ...

YouTube Halftime Show Sets Stage for Cross-Channel Ads

On Sunday evening, as a record 114.4 million people watched Katy Perry, Lenny Kravitz, and Missy Elliott rock out during the Super Bowl's halftime show, another show was underway, as well ...

Verizon Addresses Supercookie Conundrum

Users of Verizon Wireless' network and products will find it will be easier to opt out of the carrier's tracking activities. Verizon Wireless, similar to other carriers such as AT&T, has been using a "supercookie" identifier to follow smartphone users' mobile Web activity. This data is then packaged and sold to marketers ...

A Little Dab of Credit Card Data Can ID Customers

Credit card users may be dismayed by findings MIT Researchers reported last week in the journal Science: Just a few pieces of vague non-identifying information, namely the dates and locations of four purchases, were enough to identify 90 percent of people in a data set of 1.1 million credit card users over a three-month transaction period ...

FCC Issues Tough Warning Against WiFi Blocking

The Federal Communications Commission on Tuesday issued a warning that intentional blockage of personal WiFi hotspots was illegal and would be subject to enforcement. ...

Engage.cx Makes Customers an Offer They Can’t Lose

Engage.cx just closed its first investment round -- US$2.9 million in Series A financing. ...

China Overtakes US in iPhone Sales

Apple is expected this week to report that last year's iPhone sales in China exceeded those in the United States, according to the Financial Times. ...

Quinn’s Crash Override Combats Cyberbullying

Crash Override made its official debut last week, promising a new way to support people who become the targets of online bullying and harassment. ...

Amazon to Produce Original Movie House Fare

Amazon Studios on Monday announced it would begin to produce and acquire original movies for release in theaters. Amazon Prime customers will be on an early distribution list, with the movies becoming available to them four to eight weeks after their theatrical debuts. ...

Report: Etsy Aims to Charm Wall Street

Etsy is working on an initial public offering that could debut this quarter, Bloomberg reported Tuesday, citing unnamed sources familiar with its plans ...

CFPB Shifts Some Power to Mortgage Shoppers

The Consumer Financial Protection Bureau on Tuesday introduced Owning a Home, a set of online tools designed to make it easier for consumers to comparison shop for the best deal in mortgage financing ...

Retargeting May Work, but Pretargeting May Work Better

The practice of repeatedly serving up ads for products consumers previously viewed or asked about -- called "retargeting" -- not only works, but works so well that its use is spreading beyond simple marketing. So says a recent survey of marketers conducted by Adroll, which provides this type of ad technology. The company released the results this week...

Cyber Monday Reveals New Customer Spending Patterns

The Monday after the Thanksgiving Day holiday weekend, aka "Cyber Monday," lived up to its name and more this year. ...

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AgilOne Bends Over Backwards to Understand Customers

AgilOne has rolled out an enhanced version of its predictive marketing platform with new tools, as well as improvements to fine-tune its forecasting capabilities, said Chief Marketing Officer Dominique Levin. ...

Black Friday Reports: Sunny Online, Gloomy Off

It was the best of times and the worst of times for retailers over the 4-day long Thanksgiving Day-Black Friday weekend. ...

Black Friday May Be Losing Its Mojo

Some US$13.1 billion in sales are anticipated this Thanksgiving weekend across all manner of channels, from mammoth shopping centers to online retailers to local shops and pop-up stores. ...

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Salesforce Adds App Hub to Centralize Customer Service on Desk.com

Salesforce.com on Monday launched App Hub, an upgrade to its Desk.com customer service platform. App Hub features more than 50 apps for a wide range of functions including e-commerce, email marketing, telephony and text messaging. ...

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