Software as a Service was designed to be a more convenient way for businesses to implement enterprise applications. However, on the vendor side, the new distribution approach complicates matters in the sales department ...
Was it the "Year of the Frustrated Customer?" Here are a few highlights: Airline passenger complaints to the U.S. Department of Transportation were up 70 percent, as last summer saw the worst delays in 13 years of record-keeping; Verizon was ordered to pay $1 million to customers the company terminated for "excessive use" on a plan that was advertised as "unlimited"; and the state of Minnesota is body slamming Sprint with a lawsuit on behalf of hundreds of its residents who claimed the carrier extended its contracts without their informed consent...
The Los Angeles Police Department (LAPD) has come a long way from relying on walkie talkies to hear descriptions of suspects on the run -- now they can watch video of crimes in progress in real time ...