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Results 161-180 of 1102 for Denis Pombriant
INSIGHTS

G2’s Revelations

In a world where information is expected to be free, G2 just made its research reports available to the public gratis. Sure, you have to be a registered user, but how hard is that? ...

INSIGHTS

ClickSoftware Buy Signals Important Directional Shift for Salesforce

What's the big deal, I thought? Last week Salesforce announced it was paying in the range of US$1.35 billion for ClickSoftware, a private field service automation and workforce management company. ...

INSIGHTS

Turning Research Into Product

Oracle just published some commissioned research that gives us insights into both CRM generally and the times we live in. A study of more than 1,100 people across several generations found the following: ...

INSIGHTS

Timely Antitrust Investigation

It's about time -- or better said, it's timely. The Justice Department earlier this week announced it was opening antitrust investigations into some of the biggest tech companies around, including Facebook, Google, Amazon and others. This is nothing that either the public or the companies involved should fret about ...

INSIGHTS

Salesforce’s Road to China

It was bound to happen. Salesforce was going to China at some point, and it announced that action this week saying it was partnering with Alibaba. ...

INSIGHTS

For the Love of Bricks

I've been spending time this summer barnstorming Barnes & Noble bookstores in New England signing copies of my book on repairing climate change, The Age of Sustainability. These were my first visits to bookstores as a seller, not a customer -- and I previously hadn't visited a store in a while. I wasn't prepared for what I found: The experience was palpable...

INSIGHTS

Oracle Advances Its Two-Pronged Cloud Strategy

Oracle this week announced plans to combine its more than 18 related analytics products under a single banner, Oracle Analytics, making it easier for customers to figure out what they need ...

INSIGHTS

Oracle Does OK – Surprised?

If you're one of the geniuses who advised selling Oracle shares ahead of this week's earnings call, you might want to recheck your calculations. On your slide rule ...

INSIGHTS

Thinking Different at Salesforce Connections

Salesforce has a genius way of putting people at ease and opening their minds before any of the company's representatives say a word about product. People who study neuropsychology point to the importance of ensuring that the audience's prefrontal cortexes are wide open and ready to transact ideas. ...

OPINION

Are You Gish-Galloping Your Business Toward Disruption?

The good news is that if there's a will to fix the problem, it can be made to go away rather quickly. Look at social media -- your customers are your first alarm system. (Denis Pombriant's ingenious approach, searching the Web for your business' name plus the word "sucks," works really well at uncovering broken processes.) ...

INSIGHTS

Salesforce and Tableau in Merger

Salesforce on Monday announced an all-stock deal to acquire analytics powerhouse Tableau Software. Under the deal Salesforce will pay 1.103 of its shares for one Tableau share. The deal is expected to finalize by the end of October, about a month before Dreamforce ...

INSIGHTS

Trailhead, Salesforce’s Not-So-Secret Weapon

Salesforce has used its Trailhead learning system to teach developers how to program on its Lightning platform for more than five years. The company last week completed its fourth highly successful TrailheaDX conference, which attracted 14,000 people to the Moscone Center in San Francisco ...

INSIGHTS

Trailblazing a Path for Blockchain

The early news out of this week's Salesforce TrailheaDX conference at San Francisco's Moscone Center has focused on blockchain ...

INSIGHTS

AppExchange Partners Get a Lift

For many years, one of the big concerns of the cloud software industry has been ensuring that the user experience was as good for enterprise software users as it was for consumers on big websites like Amazon. That has been a good motivator because today's apps on both desktops and mobile devices have seen major improvements ...

INSIGHTS

Technology Is Filling a Need in Philanthropy

It's surprising that philanthropy as an industry has gotten by for so long without technology to improve its operations. That's changing, however. The cost of technology has dropped at the same time that philanthropic organizations have been discovering an acute need for it. ...

INSIGHTS

Einstein Analytics for Financial Services

It's not that Salesforce has introduced more artificial intelligence apps for its Einstein analytics tool set -- this time for financial services -- that's important. It's that the clear trend now emerging is that you can't really have an industry market solution-set without analytics tuned to the vertical ...

CASE STUDY

Small Biz Reaps Major Benefits With Oracle Autonomous Database

Drop Tank is a small company in footprint -- it started with only 22 people -- but it has an outsized mission: to provide loyalty and discount programs to thousands of gasoline retailers. ...

INSIGHTS

New CRM Research Shows Awareness Gap

CRM guru Esteban Kolsky and I did some primary research earlier this year, paid for by Zoho. We wanted to improve our understanding of what buyers of CRM systems were most interested in, and to discover their highest priorities. ...

INSIGHTS

What Social Can Learn From CRM

Kara Swisher gave a pretty good impression of a woman at her wits' end in The New York Times the other day over social media's part in recent killings, such as in Sri Lanka over the weekend and in New Zealand a few weeks ago ...

INSIGHTS

Disruption Plus

There's a chicken-and-egg issue with digital disruption. Making decisions based on numbers instead of gut instinct is recognized to be a superior approach in many situations, but before you can get to decision making, people have to be able to use things like artificial intelligence and machine learning. ...

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