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IBM, Academics Seek to Create a Computer That’s More Like Us

IBM and five universities are receiving funding from a government agency to build a supercomputer -- but not just any supercomputer. They've been tasked with building hardware and software that mimics the human brain ...

RightNow Adds Agent Scripting to Contact Center Toolbox

RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on RightNow's strong self-service platform with the addition of agent-scripting technology, a desktop add-in framework, and guided assistance. ...

CA Launches Systems Management Command Center Suite

CA has released a suite of Enterprise IT Management (EITM) software tools that it's calling the next "killer app" for virtualization. ...

Privacy Crusaders Launch Class Action Against NebuAd

Fifteen people have filed suit against online media company NebuAd, alleging that its use of deep packet inspection technology violates consumer privacy. The technology tracks the Web-surfing habits of ISP customers in order to better target ads to them. ...

Transit CRM: Creative Ways to Get Citizens on Board

Saturday, Nov. 8, 6:15 p.m. The Wheaton, Md., Metrorail stop in greater Washington, D.C. I am meeting a friend at 7, and I'm later than I wanted to be getting to the Metro. It's not that I don't have this routine down pat: It takes about 40 minutes in non-rush hour to get to Dupont Circle, and trains run every 15 minutes. Unfortunately, though, I'm a bit off my stride. I forgot to get dollar bills and now have to scrounge through my purse looking for enough loose change. Uh oh. I can tell from the people coming up the escalator that the train is close.

Windows Live Makes Web 2.0 Leap

Microsoft has upgraded Windows Live, its group of Web 2.0-style online services, with a new set of social networking apps. Many of these new applications are upgraded versions of the services that Windows Live has been extolling since its inception, including photo sharing, e-mail and instant messaging. ...

Cloud Computing, Part 3: SLA Spirit in the Sky

Part 1 of this three-part series discusses the fuzziness -- or the flexibility, depending on one's point of view -- of the definition of "cloud computing." ...

Google Adds Webcam Support for Chatty Gmailers

Google is ratcheting up the sophistication of its messaging and collaboration applications by adding voice and video chat to Gmail. ...

Siebel Suite Gets Major Overhaul

For the second time since its acquisition of Siebel, Oracle is rolling out a major upgrade of the iconic on-premise suite. Version 8.1.1 has rehabbed many of its features -- as well as lavished a great deal of attention on the loyalty functions ...

Kentucky’s Legal Bet: A Case of Pushing the States’ Rights Envelope

Lost in the furious run-up to the November elections was a Kentucky court ruling that could unravel a long-established legal argument supporting basic e-commerce activity: namely, that local or state governments cannot extend their reach into cyberspace to impose their own laws on a Web site ...

Study: Headphone Magnets Mess With Pacemakers

After some back-and-forth in the medical community, it has generally been decided that iPods and MP3 players do not seriously interfere with pacemaker functions ...

Circuit City Resorts to Bankruptcy to Stay Afloat

Circuit City has filed for reorganization relief in the United States Bankruptcy Court for the Eastern District of Virginia in Richmond. The retailer -- the second largest in the electronics goods space after Best Buy -- has clearly been struggling for the last several months. In November alone, it slashed its workforce by 20 percent and announced plans to close 155 stores...

Avaya Aims to Shore Up Efficiencies With New Communication Tools

Avaya is targeting unmet pockets of user demand in the telecom industry with the release of three new offerings this week. Kevin Kennedy, who will be taking over as CEO in January, is appearing at VoiceCon on Monday to unveil the new products: a contact center product focused on outbound messaging and self-service, a speech-to-text application, and a unified communications package that bundles licenses of various products...

Cisco’s Q1: Tech Sector’s Heading for the Ditch

Cisco reduced its revenue guidance and posted weak earnings, or net income, for its fiscal first quarter, worrying both its own shareholders and those who view the computer networking manufacturer as a bellwether for the tech space. ...

Tech-Oriented Biz Ideas May Hit Sweet Spot in New Orleans Contest

A new business advocacy group has launched in New Orleans -- a city that three years out from Hurricane Katrina is still trying to entice all of its former residents to move back home. Called "504ward," a play on the New Orleans' area code of 504, the group's main goal is to help the city attract and retain a key worker and consumer constituency: the 21-to-35 year old age group.

Cloud Computing, Part 2: A Who’s Who

Part 1 of this three-part series discusses the fuzziness -- or the flexibility, depending on one's point of view -- of the definition of "cloud computing." ...

FCC Opens Gate to White Spaces Playground

Despite dissent in some quarters of the television and cable broadcasting community, the Federal Communications Commission on Tuesday voted to allow the use of open broadcast television spectrum to provide broadband data and other services to consumers and businesses ...

White Spaces Vote Imminent

The Federal Communications Commission is scheduled to vote Tuesday on a controversial proposal to open up vacant "white spaces" spectrum for unlicensed use for broadband Internet access. The vote is the culmination of an idea that was first proposed by FCC Chairman Kevin Martin more than four years ago. ...

Salesforce.com Adds Web Site Development Layer to Cloud Services

Salesforce.com continues to push its cloud computing functionality into the enterprise, with the introduction of a new tool that allows users to harness the applications available on Force.com and apply them to corporate Web sites. ...

Google Woos Business Customers With Uptime Guarantee

On occasion, Google's Gmail service has gone dark, in some cases for hours at a time. Predictably, users of the free service flipped out and took to the Web to sound off. Google's response, up to now, has merely been to issue apologies and get the system up and running again. ...

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