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Microsoft Dynamics CRM to Latch Onto the Social Train

Shortly before Salesforce.com's Dreamforce conference kicked off this year, with its accompanying slew of new offers and products, Microsoft Dynamics CRM played a little offense: The company rolled out a "Cloud CRM for Less" offer, which grants US$150 in cash per user seat to any customer that switches to its application. A minimum of 50 seats are required under the offer, for a maximum of 500 user seats.

WikiLeaks Stews in Its Own Juice

Another global security mess is in the making, on the heels of the publication of thousands of sensitive security documents obtained by WikiLeaks. However, in this particular instance, WikiLeaks insists it didn't mean to do it ...

Dreamforce ’11: Head in the Clouds, Feet on the Ground

Salesforce.com kicked off its 9th Dreamforce conference with a slew of new features, services and products, as well as an offering that represents a surprising shift for the cloud-evangelizing company: the ability to store data on premises for security-conscious companies. ...

Steamed Shareholder Sues Google Over Drug Ads Debacle

When Google settled with the U.S. Department of Justice for US$500 million over accusations that it allowed Canadian pharmaceutical companies to illegally place ads on its network, it may have thought its troubles with this issue were over. It was wrong ...

Samsung Adds Another Channel to the Mobile Conversation Mix

Samsung Electronics is launching a free mobile communications service called "ChatON." It works on several smartphone and feature phone platforms -- but apparently not Windows Phone -- and offers a Web client for tablets, desktop and notebook computers as well. ...

Slide CEO Slips Away as Google Pulls the Plug

After two months of basking in the accolades Google+ has received, Google's social media strategy is again the cause of some head-scratching ...

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SAS Social Media Analytics Keeps an Album of Performance Snapshots

SAS is beefing up its SAS Social Media Analytics application with new features that give users a better handle on their social media effectiveness: improved tracking of past versus present performance, and benchmarks to assess competitors' performance. ...

Video Clip Reveals Possible Chinese State-Sponsored Hack Attack

Solid proof regarding the origins of high-profile international cyberattacks is typically elusive. However, when Western interests are targeted, suspicion often turns to China -- whether rightfully or otherwise ...

Google Shells Out $500M to DoJ Over Shady Drug Ads

Google has agreed to a US$500 million settlement with the U.S. Department of Justice for allowing online Canadian pharmacies to place ads through its AdWords program targeting consumers in the United States. ...

Verizon Wins Upper Hand as Striking Workers Return to Jobs

The 45,000 striking union workers have returned to their posts at Verizon Communications after nearly three weeks on picket lines. Earlier this month, the Communications Workers of America and the International Brotherhood of Electrical Workers voted to go on strike after they said they had been unable to reach agreement with Verizon regarding several matters, including their contributions to pensions and healthcare plans...

If HP Sells, Who’s Buying?

HP on Thursday shared some eyebrow-raising news regarding its operations, essentially proposing to reposition itself to solely focus on the enterprise market. ...

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The More Questions It’s Asked, the Smarter NanoRep Gets

nanoRep, the developer of a help-desk application that employs a self-learning knowledge base, has just taken its fledging product global -- and on a grand scale. ...

AT&T Goes All or Nothing With Text-Messaging Plans

Wireless giant AT&T is reportedly planning to scale back its SMS text-messaging packages to exactly one plan: the Messaging Unlimited plan for US$20 per month. New users who do not wish to subscribe to that plan will be charged on a text-by-text basis at 20 cents per SMS and 30 cents per MMS. Starting Aug. 21, the $10 bundle that offers 1,000 messages per month will be gone...

AT&T Goes All or Nothing With Text-Messaging Plans

Wireless giant AT&T is reportedly planning to scale back its SMS text-messaging packages to exactly one plan: the Messaging Unlimited plan for US$20 per month. New users who do not wish to subscribe to that plan will be charged on a text-by-text basis at 20 cents per SMS and 30 cents per MMS. Starting Aug. 21, the $10 bundle that offers 1,000 messages per month will be gone...

Will Google Build an Uber Android?

The initial response to Google's surprise announcement on Monday that it had inked a deal to acquire Motorola Mobility for US$12.5 billion was that it was a move largely to protect itself from the increasing patent attacks against Android. That could be why all five major manufacturers of Android devices appear to be thrilled with the deal. ...

LinkedIn’s Brief Dance With the Devil

A social network makes changes to its privacy policy. Shortly thereafter, users are shocked to see their names and photos appear in in-house ads. For example, an ad promoting the services of a local printer might include the faces of three "followers" of that particular company. Is this Facebook privacy fail, episode 231,789? ...

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Assistly Keeps Customer Communications From Falling Through the Cracks

Assistly, a SaaS customer service company, started out with the goal of helping its user base incorporate communications from all channels into the customer service hub. That means messages sent via social media, including tweets and Facebook posts, and even replies to routine transactional emails such as those sent to confirm a sale. In most companies, a response to that type of message lands in a cyberhole.

FCC May Thwart AT&T’s Expansion Ambitions

With one brief letter, the Federal Communications Commission has put a stop to any hopes that two pending AT&T deals -- its US$1.9 billion purchase of spectrum licenses from Qualcomm and its proposed acquisition of T-Mobile from Deutsche Telekom for about $39 billion -- will be easy to settle. ...

FCC May Thwart AT&T’s Expansion Ambitions

With one brief letter, the Federal Communications Commission has put a stop to any hopes that two pending AT&T deals -- its US$1.9 billion purchase of spectrum licenses from Qualcomm and its proposed acquisition of T-Mobile from Deutsche Telekom for about $39 billion -- will be easy to settle. ...

Strikers Claim Verizon Wants to Strip 50 Years of Contract Gains

Members of the Communications Workers of America and the International Brotherhood of Electrical Workers voted to go on strike at Verizon Communications [NYSE: VZ] on Sunday. The 45,000 striking workers are employed in the wireline side of Verizon's operations and their absence will, theoretically at least, affect the company's service in the Northeast and Mid-Atlantic.

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