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Local Firms Can Ignore Online Reviews at Their Peril

It's no secret that online reviews play a key role in consumers' purchase decisions, but that's increasingly true for local brands as well, according to a report published Tuesday by BrightLocal. ...

Oracle Lets MS, Salesforce Onto Its Cloud

"Keep your friends close and your enemies closer," as the old saying goes, and this week Oracle took steps to do just that. Specifically, the database giant inked partnership deals with longtime competitors Microsoft and Salesforce.com in a bid to expand its reach in cloud computing ...

Mobile Privacy Laws Are on the Horizon

This past May mobile app developers dodged a bullet when a California state court sided with Delta Airlines in a dispute over its mobile app ...

No Love From Dell for Icahn’s Latest Proposal

Billionaire investor Carl Icahn has been nothing if not persistent in his efforts to keep Michael Dell from rebuilding his computer business as a private company, but on Monday Icahn's stock repurchase proposal got the thumbs-down again ...

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HP Targets Salesforce Users With New Document Tool

It's no secret that Salesforce.com has already inspired virtually countless ancillary products and services, including Thunderhead.com's ONE Correspond for Salesforce 2.0. Another example launched even more recently, however, is HP Relate, a cloud-based document management product that provides tools for creating interactive documents within the Salesforce environment...

Oracle Insists Competition Doesn’t Account for Wan Q4

Oracle's stock slumped Friday in response to a disappointing fourth-quarter earnings report. Shares closed the day at US$30.14, down 9.26 percent ...

Nokia Too Rich for Microsoft’s Blood

Microsoft and Nokia were recently in advanced negotiations about a possible purchase deal, but the negotiations ultimately broke down on the topic of price, according to a Wednesday report in The Wall Street Journal ...

Google Settlement Paves the Way for Stock Split

Google has settled the class-action shareholder lawsuit that had been blocking a stock split it originally announced last year, the company said Monday, paving the way for it to move forward with the split as planned ...

Contact Center Managers Get Some Mobile Mojo

Another day, another mobile app release; except in this case, the app is aimed at the contact center supervisor -- not exactly a role that has been inundated with mobile functionality to this point ...

Tech Giants Dump Data in Trust-Rebuilding Bid

In the wake of recent revelations that the government has been tapping their networks tomonitor users,Facebook, Apple and Microsoft over the past few days have all published more information about those monitoring requests. ...

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Thunderhead.com Smooths Out the Wrinkles in Customer Communication

Almost a year after launching its ONE Correspond for Salesforce, Thunderhead.com rolled out version 2.0 of its social enterprise app ...

Time Warner May Erect a Walled Content Garden

Time Warner Cable appears to have come up with a strategy to help stem the flow of cord-cutters -- that is, people abandoning pay-TV for the free or lower-price content available on the Internet. The company is offering incentives to content providers to withhold certain properties from online entertainment platforms, according to a Bloomberg report citing unnamed sources. ...

2 Years Later, HP’s Botched Palm Acquisition Still Stings

Former Palm CEO and webOS creator Jon Rubinstein is apparently still brooding over Palm's acquisition by HP. Two years later, he looks back at what HP did with webOS -- or rather what it didn't do -- and he is very disappointed, according to an interview Rubinstein gave to FierceWireless. ...

Overdraft Protection May Do More Harm Than Good

Overdraft costs on consumer checking accounts vary widely across financial institutions and often result in more costs and more involuntary account closures for consumers who opt into such coverage, the Consumer Financial Protection Bureau reported on Tuesday ...

Samsung Stock Plummets in Wake of Analyst Report

Samsung stockholders went scurrying for the exit on Friday when a research note from J.P. Morgan predicted that third-quarter shipments of the Galaxy S4 would be disappointing. The company lost about US$12 billion in market value that day and edged further down on Monday ...

When Mobile CRM Goes Too Far, Part 3

When Mobile CRM Goes Too Far, Part 1When Mobile CRM Goes Too Far, Part 2 ...

Bonitasoft Revs Its Execution Engine in Bonita BPM 6

It has been a busy three years for Bonitasoft ...

Salesforce Buys ExactTarget

Salesforce.com has made an acquisition reputed to be its biggest ever: The company has snagged marketing automation and campaign management vendor ExactTarget for US$2.5 billion. ...

Google Glass Won’t Know Your Name – for Now

Google will not add facial recognition capabilities to Google Glass until it can add appropriate privacy protections to the new technology, the company said in a post on Google+ late Friday ...

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BigContacts Makes Complex Workflow Building Look Easy

BigContacts has unveiled the latest iteration of its CRM application, BigContacts 2.0. ...

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