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Microsoft has introduced an upgraded version of a product it quietly rolled out last year. Called Customer Care Framework 2005 (CCF), it is a desktop application for contact-center operators that provides customer-care information via e-mail, instant messaging, interactive voice response (IVR) and the partner-dealer channel ...
Microsoft owns the majority of the collaborative platform software market, but that is not stopping it from trying to grab additional share away from its nearest rival, IBM ...
Salesforce.com has made a newly expanded version of the AppExchange -- a platform that extends its CRM suite to other business lines -- generally available with its Winter '06 release. The AppExchange connects users with new applications developed by such third-party vendors as Adobe, Business Objects and Skype ...
IT vendors -- from RFID tech providers to supply chain management software companies -- have descended upon the National Retail Federation's 95th annual convention and expo in New York City to show off their latest applications and technologies ...
Microsoft is establishing a research center called adLab that will develop new ways to provide even more detailed demographic data about consumers, as well as new marketing technologies, to online advertisers ...
Siebel Systems has pre-announced sales that vastly surpassed its own and Wall Street's expectations: It said it expects to report fourth quarter revenue of US$469 million -- a 30 percent to 38 percent increase from its last forecast, and a 20 percent rise from the same quarter a year ago ...
IBM, Sony and Toshiba are launching a new phase of their joint technology development alliance that will lead to the development of advanced process technologies at 32 nanometers and beyond ...
Oracle and Sun Microsystems have announced, amid much fanfare and mutual gushing, that they are still committed to their partnership ...
SAP is redoubling its efforts to grow its piece of the mid-market enterprise suite space by introducing 39 new industry and micro-vertical versions of its mySAP All-in-One application ...
Court decisions recognizing the CAN-SPAM Act, which is now almost two years old, have been few and far between. However, recent actions have made up for lost time, say proponents of the law ...
Microsoft has posted sample code and technical guidance for an internal project it has been working on for more than a year that integrates Outlook with Siebel CRM using Visual Studio tools in Office ...
The Blu-ray Disc Association announced that the format specification for this standard is now complete, and it is ready to begin BD-ROM, BD-RE and BD-R licensing. Blu-ray Disc single (25 GB) and dual (50 GB) layer specifications have been approved ...
Asia Pacific is still the dominant locale for contact-center outsourcing, new figures from Frost & Sullivan confirm ...
Motorola has inked partnerships with two iconic Internet service providers -- Google and Yahoo -- to provide access to search for Web-enabled phones ...
After two days of consideration, Onyx Software rejected CDC's unsolicited offer to buy a majority stake in the company ...
Sure, it will be great to have another alternative to iTunes. Urge -- Microsoft's answer to Apple's music store behemoth, unveiled at the Las Vegas Consumer Electronics Show -- looks ready to go head-to-head with more than 2 million tracks for purchase and an all-you-can-download subscription option ...
The home-based customer care market -- a small but quickly growing niche of the contact center industry -- could triple by 2010 to 300,000, according to a new report by IDC ...
Broadcom, a provider of wired and wireless broadband communications semiconductors, unveiled a high definition decoder chip at the Las Vegas Consumer Electronics Show that it says is the first to be fully compliant with both of the dueling Blu-ray and HD-DVD optical disc formats ...
Hong Kong-based CDC has made a bid for majority control of Onyx Software, after providing institutional shareholders with information on the proposed structure of the merger and the synergies it believes will result ...
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