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IT Spending Will Inch Ahead in 2014, Gartner Says

Global IT spending will reach US$3.8 trillion this year, Gartner predicted this week, representing a 3.1 percent increase over spending in 2013, which clocked in at $3.7 trillion ...

Apple’s YOY Sales Sag

Apple's month-to-month smartphone sales appear healthy, according to data covering September to November 2013, released Tuesday by Kantar Worldpanel ComTech. However, the bigger picture is less encouraging. Year-over-year figures indicate Apple is at best treading water, with its share having declined in most major markets. ...

Will 2014 Be the Year Mobile CRM Goes Omni-Channel?

There was no end to the enterprise interest in mobile CRM in 2013. From apps to innovative text marketing campaigns to self-service tablet applications for B2B industries, companies were gleefully trying out new pilots and experimenting with new technologies ...

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Interactive Tool Helps Companies Find the Right Social Software

Software Advice recently unveiled an interactive tool designed to help companies navigate the complex and confusing social media software market ...

BEST OF ECT NEWS

Attention, Shoppers: You’re Being Watched

This story was originally published on July 15, 2013, and is brought to you today as part of our Best of ECT News series ...

BEST OF ECT NEWS

5 Social CRM Traps Retailers Must Avoid

This story was originally published on Oct. 17, 2013, and is brought to you today as part of our Best of ECT News series ...

The Devil Made Ex-Microsoft Exec Do Insider Trading

The U.S. Attorney's Office for the Western District of Washington and the Securities and Exchange Commission have lodged criminal and civil enforcement actions against a former senior portfolio manager at Microsoft and his friend, alleging insider trading. ...

40 Million Target Customers Fall Prey to Hackers

Target on Thursday disclosed that 40 million customer accounts might have been accessed by hackers between Nov. 27 and Dec. 15 ...

CFPB Suit Targets Predatory Online Lending Practices

The Consumer Finance Protection Bureau this week put online finance companies on notice that it will not overlook them merely because they operate in cyberspace. Specifically, the bureau sued CashCall for collecting money consumers allegedly did not owe ...

Bitcoin Buckles Under China’s Assault

China has delivered Bitcoin the second half of a one-two punch that could be the beginning of the end for the virtual currency. ...

Twitter Nearby Could Trigger Major Marketing Opportunities

Twitter reportedly is testing Nearby, a new timeline feature for its mobile app that displays tweets from people who are geographically close. It appears that both the users viewing the tweets and those tweeting must have their location tagging option enabled for the feature to work ...

The Emerging Real-Time Business Traveler Market Takes Flight

The Federal Communications Commission last week voted to reconsider the ban on mobile phone calls during airplane flights, unleashing a collective cry of angst from travelers not wishing to be forced to listen to the tedious conversations of neighboring passengers ...

AmazonFresh Grocery Trucks Hit Streets of San Francisco

Amazon on Wednesday announced the expansion of its experimental grocery delivery service to San Francisco. It launched AmazonFresh in 2007 as a test in one Seattle neighborhood, gradually expanding into more ZIP codes in that area. This summer, it made its debut in parts of Los Angeles. ...

Banks Get a Little Less Hate in Latest Satisfaction Rankings

Consumers seem to be softening their hate-hate relationship with the banking industry, according to a new report released Tuesday by the American Customer Satisfaction Index ...

Snapchat Wants to Make Ousted Cofounder Shut Up

Attorneys for Snapchat executives Evan Spiegel and Robert Murphy have applied to the California court for a restraining order and order to show cause against cofounder Reggie Brown, who is currently in litigation with the company over his ouster ...

Email Marketing for the Holidays, Part 1: Making the Right Mobile Impression ...

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Moxie Stitches Together Social Enterprise Options

Moxie Software, a provider of enterprise social software, has updated its Spaces by Moxie suite of applications with new features in its Chat Spaces, Email Spaces and Knowledge Spaces modules. ...

Cyber Shoppers Beware! Those Juicy Deals May Be Hot Air

This Cyber Monday, retailers of every stripe ran countless ads proclaiming the big shopping day's special deals -- including this one: A Nikon D3200 Two Lens Zoom Kit, originally priced at US$799.95, marked down to $499.95. ...

The Healing Begins for Healthcare.gov

The troubled Healthcare.gov website seems to have found its sea legs at last ...

Supreme Court Passes on E-Commerce Tax Case

The U.S. Supreme Court on Monday announced it would not hear an appeal by Amazon and Overstock.com challenging a New York law that requires e-commerce companies to collect taxes from shoppers in the state even if the retailers don't have facilities there ...

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