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Microsoft Makes BI Power Play

Microsoft on Monday released Power BI for Office 365, a business intelligence application for its Office 365 Enterprise subscribers. ...

‘Nontraditional’ Is the Name of the New CRM Game

As SugarCRM moves forward, fueled by its recent infusion of US$40 million by Goldman Sachs to invest in sales and marketing, it plans to focus on "the nontraditional use of CRM," said VP of Marketing Jennifer Stagnaro. ...

OPINION

Google Glass Could Bring CRM Into Focus

Google last week debuted several trendy eyeglass frames for Glass, enabling the device to shed its dorky look while accommodating prescription lenses ...

Dems Introduce Bills to Bring Back Net Neutrality

Democratic members of Congress this week moved to replace by legislative means the Net neutrality rules that a court decision last month suddenly rendered defunct. Lawmakers introduced the Open Internet Preservation Act in both chambers. ...

Mobile CRM’s Great Big Internet of Things Challenge

Shortly after Google's US$3.2 billion acquisition of Nest was announced, Nest CEO Tony Fadell felt obliged to clarify something for its users: Any changes to the company's privacy policy would be opt-in. Also, Nest would be transparent about those changes to its users, he said ...

Dutch Court Lets ISPs Flee Pirate Bay Battle

The Pirate Bay is once again wide open, thanks a ruling by an appeals court in the Netherlands that decreed Internet providers no longer have to block IP addresses associated with the site. ...

Worried Retail Shoppers Bury Heads in Sand

Consumers are getting increasingly nervous over retailers' ability to protect their personal data -- yet they are not changing their shopping habits, according to findings from an AP-GfK poll. ...

PRODUCT PROFILE

Epicor Aims to Ratchet Up Loyalty

Epicor Software has announced the general availability of Epicor Retail CRM 7.0. The updated platform reflects a complete shift to .Net and SQL reporting services and includes a number of new features in analytics, reporting and security. ...

Neiman Marcus Alerts Customers to Hack Attack

Neiman Marcus has announced that some 1.1-million customer credit and debit cards may have been exposed in a hack attack. The retailer was first alerted to the intrusion at the beginning of the year by a security researcher. ...

T-Mobile Gives Customers No-fee Checking

T-Mobile USA on Wednesday launched Mobile Money, a money management application for smartphones that is meant to be used in conjunction with a reloadable T-Mobile Visa Prepaid Card. This card offers reduced fees and free services for registered T-Mobile wireless customers ...

Intel Deal Could Help Verizon Expand Its TV Horizons

Verizon Communications and Intel on Monday announced that Verizon will be acquiring the assets of Intel Media, the developer of the OnCue Cloud TV platform. The terms of the deal were not disclosed, but Verizon noted it hopes to keep in house most of the unit's 350-strong workforce and management team. ...

Nest CEO Promises to Preserve Privacy

Nest CEO Tony Fadell took on one of the many lingering questions about Google's US$3.2 billion acquisition of the company: What will become of its privacy policy? ...

Smart Marketing in a BYOD World

Bring Your Own Device, or BYOD, is an established trend at many U.S. enterprises, and it's likely to continue to grow. ...

PRODUCT PROFILE

Nextbee Gives B2Bs CRM Integration Links

NextBee has spent the last several months developing integration links to connect its referral and customer service products to the major CRM applications, including Salesforce, NetSuite and Microsoft Dynamics. ...

Facebook Gets More Topical

Facebook on Thursday announced Trending, a new product designed to surface relevant and timely conversations occurring on the network ...

Microsoft Hooks Up With GoDaddy

Microsoft and GoDaddy on Tuesday announced they were partnering to market Microsoft's Office 365 to GoDaddy's 12 million small business users. GoDaddy's small business users can attach Office 365 to a domain name and get access to cloud storage and Microsoft's productivity suite. 24/7 live customer service is part of the package. ...

Huge Growth in Store for In-App Mobile Messaging

In-app mobile advertising is expected to jump significantly between now and 2018, according to new figures from Juniper Research. Ad spend in this category will reach US$16.9 billion by 2018, up from $3.5 billion last year, the consulting group found ...

Time Warner Cable Gives Charter Cold Shoulder

Charter Communications is pursuing the acquisition of Time Warner Cable, but it seems unable to offer a price the cable giant can accept. Now, with its third offer made and spurned, the dialogue between the two companies has gone public and become somewhat nasty in tone. ...

Facebook May Branch Into Deeper Discussions

Facebook on Monday announced its acquisition of Branch, which it plans to use in a new unit or product called "Facebook Conversations." ...

Amazon, LLBean Tie at the Top for Customer Satisfaction

Retailers performed well this holiday season in terms of customer satisfaction across multiple channels, according to the ForeSee Experience Index: 2013 U.S. Retail Edition, which was released this week ...

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