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Microsoft's platform of online services and applications -- akaWindows Live -- has graduated from beta after two years of development ...
Microsoft is targeting the low end of the enterprise search market with the rollout of a free version of its Search Server 2008 Express ...
Sage Software has upgraded ACT by Sage for Real Estate 2008 (10.0) and ACT by Sage Premium for Real Estate 2008 (10.0) contact and customer management applications. These were introduced last year as ACT's first vertical offerings ...
MySpace and Facebook are the clear winners -- so far -- in the social networking wars, but Yahoo has fired an opening salvo in what may be the next heated skirmish: business and employment networking ...
Calabrio has upgraded its workforce optimization products, which go to market through several channel partners, including as an OEM (original equipment manufacturer) to Cisco's Unified Contact Center product line ...
Ottawa, Canada-based Wi-Lan has filed two separate infringement suits against 22 chip suppliers, equipment vendors and electronics retailers. The targeted companies include Acer, Apple, Atheros, Belkin, Best Buy, Broadcom, Buffalo Technology, Circuit City, Dell, D-Link, Gateway, Hewlett-Packard, Infineon, Intel, Lenovo, Marvell Semiconductor, Netgear, Sony, Texas Instruments, Toshiba, Westell Technologies and 2Wire...
Anticipation is building as Google prepares to formally introduce its social networking platform. Called "OpenSocial," it provides tools for developers to create applications and widgets that can be ported to any participating network. Partners that have signed on range fromFriendster toPlaxo to Salesforce.com -- and, most notably, in the last 24 hours, MySpace andBebo...
Verio, an erstwhile hosting provider, has introduced a new offering that places it solidly in the Software as a Service camp ...
Google is getting set to make a splash in the burgeoning social networking space with the introduction on Thursday of OpenSocial ...
Analytics software solutions provider Verint is leveraging the workforce optimization capabilities it developed -- and acquired -- for the call center space so that it can move into other areas ...
RightNow andDemandwarehave developed a new mash-up that integrates the former's CRM and customer service offerings with the latter's e-commerce suite ...
T-Mobile has introduced the first product in a new smartphone line, dubbed the "Shadow." In a departure for a wireless carrier, T-Mobile worked closely with Microsoft and the device manufacturer throughout the product's development ...
NetSuite has introduced SuiteBundler, a new platform for its channel partners. The product is a new component in its development and integration toolset, SuiteFlex ...
Not too long ago, advice to keep a CRM implementation simple would have focused around due diligence for the application (you never buy a complex product unless absolutely necessary). It would have focused on negotiating the best deal with a systems integrator (these costs can add up quickly unless the contract specifies otherwise). Most of all, it would have focused on a clear needs assessment driving the application (buying too many bells and whistles when they aren't necessary is a sure path to overly complicated implementation and a frustrated user base)...
Vonage has settled the financial details of a lawsuit it lost to Verizon for patent infringement, capping its penalty at US$120 million -- a possible $32 million in addition to the $88 million already accrued and held in escrow ...
Google has upgraded its Gmail offering by augmenting it with IMAP, or Internet Message Access Protocol. Essentially, this level of connectivity allows users to access e-mail from multiple devices while keeping that information simultaneously synced no matter which device or desktop was used to access it ...
Google andNielsen have formed a relationship designed to help advertisers create targeted ads for viewers and track how and where their advertising dollars are delivering a return. Under the agreement, Google will provide Nielsen's demographic data through its Google TV Ads advertising platform ...
Microsoft has cut by almost half the cost of its CRM Live application for partners, bringing its price point down to US$15 per user per month ...
Online retail sales for this holiday season are expected to increase by 20 percent over sales from the 2006 season, surpassing US$39 billion, according to JupiterResearch's U.S. Online Retail Holiday Forecast for 2007 ...
Joining the line of telecom companies suing Vonage, AT&T on Wednesday filed a lawsuit against the VoIP (Voice over Internet Protocol) provider in the U.S. District Court in Madison, Wis., according to a filing with the Securities and Exchange Commission and the company's statements ...
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