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HP has released a number of new offerings targeting the mid-market, including new Linux management tools, remote security access products and -- for companies embarking on a customer relationship management implementation -- two new additions to the HP ProLiant server line that include configuration blueprints for two popular applications: Microsoft Dynamics CRM and Oracle's Siebel CRM...
A network intrusion atAdvance Auto Parts has put the credit card, debit card and checking account information of up to 56,000 customers in jeopardy ...
You would think, based on blogosphere chatter, that Starbucks invented Web 2.0. The company's introduction ofMy Starbucks Idea last month has inspired numerous bloggers -- some who make it their business to follow Web 2.0, some who could care less about the space -- to post about the new site ...
SynerG, formed in 2005 to develop interactive business mashups, has released its first product -- a contact center application -- from beta ...
Oracle's shares fell 7.2 percent Thursday on news that the company did not sell as many new licenses in its third quarter as expected. The stock closed at US$19.43 per share, down from $20.94 a day earlier ...
As an executive at Callidus Software, Chris Cabrera was frustrated at the mid-market deals he often had to leave at the wayside. There were firms that basically could not afford Callidus' on-premise incentive compensation software, nor the integration and implementation costs that would accompany such an investment ...
Every year,Beagle Research Group scours the tech landscape in search of a few good companies that are developing technologies not only novel to the customer relationship management industry, but also likely to reinvent business processes in their particular niches ...
Having your customers comment on your policies, products or employment practices is one thing. Having them suggest ideas for improving said policies and products -- in a public forum where participants can vote on these ideas, no less -- is an entirely different matter ...
A storm building around a 15-minute online Dutch film critical of the Quran is emblematic not only of the growing ability of cyber forces to banish divergent views -- but also, more specifically, the utter unwillingness of domain name registrars to stand firm against those viral tides of protest ...
Alec Saunders has 1,400 people he calls "friends," at least on Facebook. Some are truly friends from his real life -- many are business contacts, and some are people he met online ...
Avaya has introduced Intelligence Presence, a new software application that gives users -- both in corporate environments and call centers -- the ability to view so-called presence information across multiple sources ...
Feeling nostalgic about the early Clinton years? The dawn of the dot-com heyday? The Seattle grunge music scene? If so, you're in luck. The U.S. Supreme Court is giving the go-ahead for two tech companies to finish a battle that began more than 10 years ago but became bogged down in the legal system ...
Microsoft's annual lollapalooza of a conference, Convergence, has come and gone, but the blogs it triggered live on. The team behind Microsoft CRM Live -- the on-demand application scheduled to be released later this summer -- has been particularly prolific, with "how-to" posts such as"How to get better performance from the MetadataService,""Mail Merge and more..."; andAccessing CRM Live Web Services...
Microsoft is on schedule to release Dynamics CRM Live this summer, CEO Steve Ballmer assured the crowd at the Convergence 2008 keynote address. The application's features and functions are, for the most part, familiar to users and partners. They are largely the same as the Dynamics CRM 4.0 application released in January. The only difference is that Live is hosted and managed by third-party vendors...
The House Judiciary Committee held a panel hearing on the issue of net neutrality Tuesday, hearing testimony from such diverse interests as a rock band, an abortion rights advocacy group and the Christian Coalition of America. The unlikely trio converged on the Hill to call for legislation that would ensure that cable and telco Internet service providers do not dole out broadband -- or restrict its use -- for political reasons...
TheEuropean Commission has given its long-awaited blessing to Google's proposed US$3.1 billion acquisition of online advertising company DoubleClick ...
There's more behind Oracle's decision toprebrief bloggers on its latest product release than a sense that the time is ripe ...
Bloggers -- especially those whose traffic volumes can rival a minor newspaper's -- are getting used to the royal treatment. Consumer electronic vendors, hotels, auto manufacturers -- heck, even politicians -- are reaching out to the people who have made it their avocation to blog about them. Everywhere, it would seem, except in the CRM industry ...
In Search Of: CEO to turn IT organization that operates like a terrorist group into a Microsoft-like outfit. Vision and big-picture mentality not required. Management, administrative and detail skills sorely needed. Ability to deal with a chairman who occasionally goes off reservation during press interviews a big plus ...
Through a study using brain scanning technology called "functional magnetic resonance imaging," which records mental activity, neuroscientists at the University of California at Berkeley have gained greater insight into how the human brain "sees" objects ...
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